SharePoint 2013 has the capability to aggregate all tasks associated with a user and display them on the user’s MySite.
When a user visits their MySite, they see a “Tasks” link in the current navigation that shows an aggregated view of all tasks assigned to the user across all sites.
Assigning tasks to a user should push the task to a consolidated view on their MySite. The My Tasks page will aggregate all tasks and group them by site and list name. Several out-of-the-box views are provided to manage new, upcoming, and completed tasks.
The My Tasks page shows no tasks and the following messages:
· Last updated at 1/1/1901 12:00 AM
· Sorry, we’re having trouble refreshing your tasks. Contact your administrator if you continue to have problems.
No tasks are displayed on the user’s MySite even though there are tasks successfully assigned to them across the SharePoint sites.
There are three main requirements to resolve the missing tasks. This does not include the need for a web application to house the MySites, dedicated or not, as the existence of this issue infers that MySites has already been properly configured. Additionally, this also assumes that the first requirement has been successfully deployed.
1. User Profile Service
a. Synchronization Service
2. Search Service
a. Incremental or continuous crawls
3. Work Management Service
Steps to Implement
In the majority of cases, User Profile Service and Search Service will have been successfully configured as those are two of the standard service applications provisioned with every SharePoint deployment. For those who provision service applications on an as-needed basis, Work Management Service is often overlooked. Fortunately, this service application is very simple to provision.
User Profile Service
Ensure that User Profile Service and User Profile Synchronization Service is running and MySites is properly configured.
Ensure that Search Service is running and successfully crawling and indexing SharePoint content.
Provisioning Work Management Service
In this case, a single service account is used across all web applications and service applications as the application pool account. For environments where various service accounts are utilized, refer to the notes at the end of this section.
Make a note of the application pool account used for the MySites web application. This may or may not be a dedicated web application. In this example, MySites are provisioned as part of the main web application, “SharePoint – 80”, and the application pool account is SPAppPool.
The application pool account can be found in either of two ways:
· Central Administration > Security > Configure service accounts
· Internet Information Services Manager > Application Pools
Launch Central Administration and provision the Work Management Service
1. Application Management
2. Manage service applications
3. New > Work Management Service
If an existing application pool will be used to run this service application, make sure it runs under the same service account as the MySites web application or make a note of the service account configured for the application pool.
Grant the application pool account “Full Control” permissions to Work Management Service. If the application pool account used for the MySites web application and Work Management Service are not the same, grant the MySites web application pool “Full Control” permissions to Work Management Service.
Open the My Tasks page and the message under the tasks pane will now say “Looking for your tasks for the first time…”.
The aggregator job runs each time the My Tasks page is loaded, given that it has been at least five minutes since the last time the page was loaded. Therefore, a slight delay can be expected if the page is heavily used and constantly loaded and reloaded.
In the case that the tasks are still not showing up in the My Tasks page, check the following areas to verify that all settings are configured appropriately.
· Work Management Service is started
· Work Management Service is associated with the web application
· If Work Management Service has already been configured, but the application pool account does not match the MySites web application, changing the application pool account of Work Management Service may require the service application to be deleted and re-provisioned to reflect the appropriate permissions to the service application.
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Ulysses Ludwig is a SharePoint architect with over 16 years in the IT and computer industry. Ulysses' primary focus is SharePoint but he dabbles in the latest web technologies and likes to develop software in his spare time.