Multiple Login Prompts in SharePoint

Problem

In  your SharePoint environment you see lots of login boxes, sometimes two, three, and even four.  Very often uses enter their credentials several time only to see a page with a broken image or they simply hit cancel and magically see a perfectly normal SharePoint page.  This is obviously not a critical issue but can be annoying to your users especially when they are visiting a site to which they should not be required to login.

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Explanation

Some of the possible causes include:

  • Closed web parts that SharePoint still loads in the background
  • Images hosted on different sites, often these image are loaded from a different URL
  • Pages passed through using page viewer web part, often this pages are referenced via a different URL
  • User profile pictures
  • Multiple URL’s such as http://sharepoint & http://sharepoint.internal

Solution

  • View the closed web parts and remove those that are unnecessary

Use the “Contents=1” switch to view closed web-parts on the page

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Hint : http://sharepoint/default.aspx?contents=1 (you can also see closed web-parts by opening the “Advance Web Part Gallery” which is available at the bottom of the “Add Web Parts” screen

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  • Delete unnecessary web-parts
  • Verify all images and page viewer web-parts reference content to which the current logged in user has rights
  • Verify that all images and page viewer web-parts aren’t loaded through a different URL
  • Remind your users to delete unused web-parts instead of closing them.  Remember that you have to be in “Edit Mode” for the delete choice to be available from the web-part menu.
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4 Responses to “Multiple Login Prompts in SharePoint”

  • Joe says:

    This is a big problem for us. It is especially visible if you use our external address to try and edit a site navigation from the Site Settings area. Every icon on the graphical navigation section generates a login box. Even if you enter all the logins, the images still do not display! I suspect that the external address should be our real address, and the internal should be a redirect, instead of the other way around.

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    • ujludwig says:

      Joe,

      They still don’t display even after logging in? Look into these four items

      • Are the images stored in a location to which the user has rights?
      • Are the images stored in a site collection that requires a different authentication context (forms based vs AD)
      • Clear your password cache – if it’s in the intranet zone often times passwords are cached ad-infinitum
      • Make sure the URL is accessible on the machine from-which you are accessing the site

      On a side note, I recommend that my clients put all images in top level site collection image library that’s accessible to all “readers”.

      Ulysses

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  • Bob Myers says:

    Ulysses,
    Thanks for the tips. In our case it was the home page logo. I simply loaded into the site’s Shared Documents and linked it from there.
    Bob

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  • I had a question sort of for this.

    I have users of a company internet portal that all access externally. Everyone gets the normal one login for accessing the site, but then everyone gets anywhere from 1 to 4 login prompts for accessing a word document. And if they tryo to open an excel document they cannot open it at all as the server kicks back a document cannot be found type of error. Any ideas with this?

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